FAQ

FAQS

Merch & Swag

Have a question about custom apparel? We have the answer at Merch & Swag. Check out these FAQs and call or text us today for more information!

  • How many years of experience do you have?

    At Merch & Swag, we have over 25 years of experience.

  • What year was your business founded?

    Our business was founded in 1995.

  • Do you offer special orders for items not in stock?

    All our orders are custom. You can choose from millions of products.

  • What is the minimum order quantity?

    The minimum varies depending on the type of order. For embroidery and screen printing, the minimum is 12. For DTG and DTS, you only need to order one piece.

  • What is the normal turnaround time?

    Our normal turnaround time is 10 business days after you give the art approval. However, rush service is available for a fee.

  • What types of products do you sell?

    We provide all types of promotional products and marketing materials. There are literally millions of options. If you think it, we ink it.

  • Do you accept small orders?

    Yes, we specialize in handling small orders for various occasions, including schools, parties, sports teams, and corporate accounts.

  • What types of apparel can you print on?

    We can print on a wide range of apparel, including t-shirts, hoodies, hats, jackets, and more.

  • How long does it take to complete an order?

    The turnaround time varies depending on the size and complexity of the order, but we strive to complete small orders within 2 weeks.

  • Can you handle rush orders?

    Yes, we offer rush services for urgent orders. Please contact us for more information and availability.

  • What printing methods do you use?

    We utilize various printing methods, including screen printing, digital printing, and embroidery, to ensure high-quality results.

  • Do you offer customization options for designs?

    Yes, we offer customization options such as adding logos, names, numbers, and personalized messages to your designs.

  • What file formats do you accept for artwork?

    We accept artwork in formats such as JPEG, PNG, PDF, AI, and EPS. Our team can also assist with file conversion if needed.

  • Can you help with design creation if I don't have one?

    Absolutely! Our experienced design team can assist you in creating custom designs tailored to your needs.

  • What are your pricing options?

    Our pricing depends on factors such as the type of apparel/product, printing method, quantity, and complexity of the design. Please contact us for a personalized quote.

  • Do you offer samples of your work?

    Yes, we can provide samples of our previous work upon request to ensure you're satisfied with the quality before placing an order.

  • Can you handle orders for events with specific color themes?

    Yes, we can accommodate orders with specific color themes and ensure that the printing matches your requirements.

  • What types of merchandise items do you offer besides apparel?

    In addition to apparel, we offer a variety of merchandise items such as bags, mugs, keychains, and more, all customizable with your designs.

  • Are there any limitations on the number of colors in a design?

    Our printing methods allow for multiple colors in a design, but there may be limitations depending on the chosen method. Our team can advise you on the best approach for your design.

  • Can you handle orders for multiple sizes within one order?

    Yes, we can accommodate orders with multiple sizes to ensure everyone gets the perfect fit.

  • Do you offer eco-friendly printing options?

    Yes, we offer eco-friendly printing options using water-based inks and sustainable materials upon request.

  • How do I place an order?

    You can place an order by contacting us through our website, phone, or email. Our team will guide you through the process.

  • What is your return or exchange policy?

    We strive for customer satisfaction. If there are any issues with your order, please contact us, and we'll work to resolve them promptly.

  • Do you ship internationally?

    We sure do! Additional charges may apply, and shipping times may vary depending on the destination. Contact us today and we’ll discuss timeline for your passion project.


  • What services do Merch & Swag provide?

    We provide a comprehensive array of services, encompassing design, decoration, storage, and global shipping for personalized promotional items.

  • How do you ensure the quality of the products?

    We ensure quality through rigorous quality control processes at every stage of production.


  • What types of products can be customized by Merch & Swag?

    We pride ourselves in saying, 'You Think It, We Ink It!' Check out our extensive catalog. Can’t find what you’re looking for? Reach out to our team directly, and we’re happy to help.

  • What industries does Merch & Swag serve?

    We proudly cater to various sectors, such as sports, fashion, technology, hospitality, legal, food service, healthcare, finance, and more.

  • Can Merch & Swag handle bulk orders?

    Certainly! We possess the capability to handle high-volume orders of 10,000 and distribute them to numerous locations as required.

  • Can you provide references from previous clients?

    Yes, we can provide references from satisfied clients who have used our services for similar projects. Check out our reviews or contact us directly for more information.

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